Just checked in to the Residence Inn West Energy Corridor in the Houston area. Upon arrival the very cheery Front Desk Manager informed me that I had been upgraded from my studio room to a one bedroom. I thought, “Great”. I’m not one to turn down an upgrade.
Then my attitude turned when I was told that my room would be on the first floor. Now I have in my preferences that I like to stay on a high floor. What I really mean is that I don’t want to be on the ground floor. Usually I call ahead at the Marriott brands (like Courtyard, Residence Inn and Fairfield Inn) that have ground floor rooms. But why should I have to?
When I entered the room my earlier disappointment was confirmed. I get a full parking lot view and no chance to open the shades to enjoy some sunlight or air without a steady stream of travelers looking in at me like a caged animal. Sure I could ask for a new room, but I’m only here for one night.
As I’ve said a few times before, it would be very nice to be able to be able to pick my room, or at least my floor online without having to remember to call or work through a room change when I arrive.
