I’ve been posting here infrequently for one simple reason. I haven’t been traveling all that much and when I have been traveling I haven’t been staying at Marriott hotels.
Well I’m back staying at one of my usual Houston spots, the Houston Marriott Westchase. In general I’ve always been happy with the property and the service but I do have some suggestions that could be implemented across the Marriott chain.
It would really be helpful if travelers could actually pick the exact types of amenities they would like in their rooms. These days you need to go beyond just smoking and bed preference. For example, this Marriott offers rooms with both wired and wireless access to the internet. Not all rooms have wired access though. And when I’m paying $9.95 per day for access I want a wired connection.
Another example is that this hotel has some rooms with balconies and some rooms that face to the inside atrium. A guest should be able to choose their preference even if they’ve never stayed here before.
The hotel business is more than just a business of booking rooms. In 2006 it would behoove lodging firms to think ahead of basic needs and allow customers to have an experience that gives them confidence that they’ll land in a room that meets their needs.
Tags: Marriott, Lodging, Travel, Hotels
