What a wacky week! I flew into Houston on Tuesday and later that day detailed issues with my room reservation at the Residence Inn Houston Westchase hotel. Alex (the manager of the Residence Inn) was very nice in explaining the situation and booking me a room at the Courtyard Houston West University hotel. I tried to find a hotel closer to my office with no luck so I took Alex up on the offer of the alternate hotel, which was about twelve miles away from my office. Residence Inn also took care of the bill for that night.
Yesterday I was preparing to begin a two night stay at the original hotel but Hurricane Rita changed my plans. In the end I was none the worse for wear.
So what could have Marriott done better? Well, the original situation I detailed in my previous post was one that the folks at the Residence Inn could have anticipated a day or two prior to calling me. A little advance notice of the situation might have enabled me to search for an additional hotel based on my own preferences. In the absence of that, they did take care of me by arranging alternative arrangements and taking the further step of picking up the tab.
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